سياسة الاستبدال والاسترجاع

Delivery and Return Policy First: Product Delivery Policy 1. The data must be completed according to the registration form on the store. 2. We work on executing your order and delivering it quickly within a period of 1 to 3 working days from the date of the order for shipments inside Jeddah, but for shipments outside Jeddah, the delivery period varies depending on the city to which it is sent, and you can track the shipment status by logging into your account on the store. 3. We deliver orders all days of the week, including official holidays. Currently, we do not have the ability to deliver orders. 4. Delivery within Jeddah neighborhoods at a symbolic price according to the conditions. If the total purchases reach 250, delivery is free. 5. For international shipments, the customer is responsible for paying any taxes or customs duties imposed by the country to which the shipment is sent. Any error or lack of information in the orders such as mobile number or shipping address may cause delay. 6. We will not be able to ship products to incomplete addresses or addresses different from those registered in the purchase order. 7. If you cannot be reached or if the delivery is refused for any reason other than an error in the order sent, the shipping cost only will be collected from and to the store or deducted from the pre-paid amount. 8. Regarding international shipments, if the customer refuses to pay customs duties or additional taxes according to each country's system, the shipment will be returned to us, and the customer will bear the full shipping cost from and to the store, in addition to any customs or taxes paid for delivery to the registered address in the order. 9. The customer signs to receive the shipment, and this is considered an acknowledgment of receipt in good condition. 10. No services or products related to the store owned by our institution will be provided or supplied to any countries subject to sanctions according to Saudi law. 11. The store is not responsible for delays in delivery after handing over the shipment to the shipping company. We gladly accept requests to return any products, but according to the following conditions: - The return request is allowed within 3 days only from the date of receipt. - The returned goods must be in the same condition as received, in the original packaging without opening, unused, and include any attached labels, accessories, or cards. - The customer bears the shipping cost for returns unless the error is caused by the store or Asia, or if they do not want the product. The return cost is the same as the shipping cost. For example, if shipping is 50 riyals, the return will also be 50 riyals, making the total 100 riyals. - The return request is made by logging into your personal account on the New Man store, selecting the orders list, then choosing the order to be fully returned or selecting specific products to return, with the reason for the return must be specified. For assistance, you can contact our customer service number during working days from Saturday to Thursday, from 9 am to 2 pm and from 5 pm to 10 pm. - The order will be received, reviewed, and the customer will be contacted to know the reasons for the return, then the customer will be informed of acceptance or rejection within 3 working days. - The decision to reject the return request is final and non-refundable, and the store has no obligations of any kind. - If the return is approved, the store management will coordinate with the relevant shipping company to receive the returned goods from the customer and return them to the company for local shipments. For international shipments, the customer bears the responsibility of re-shipping the returned product to the store management at the detailed address provided. - For electronic payments via credit cards, the refund will be made to the same card after the product is received; the refund duration may vary from customer to customer according to the refund policy of the banks involved, possibly up to a full month. - If the customer wishes to cancel the purchase and paid via a credit card, the customer bears the refund fee according to the card type used: Visa and MasterCard 3.5%, Mada 2.5%, STC Pay 3.5%, Tamara 6%. In the case of cash on delivery, a bank account number within Saudi Arabia (IBAN) will be provided to credit the refunded amount, including the IBAN number, account holder name, and bank name. Return steps: 1. Log into your account and select the My Orders list. 2. Choose the order to be fully returned or select specific products for return. 3. The reason for the return must be specified. 4. Please review the return conditions before confirming the request. 5. The store management will contact you to review some information. 6. Please return the products in their original packaging with any attached cards, marks, or labels. 7. We will coordinate with the shipping company to pick up the products from the registered address. 8. The shipping company will contact you to set a delivery appointment. 9. The expected period for contact to pick up the shipment is three to five working days, which may increase in some cases. Once the shipment arrives at us, we will examine it, and if accepted, the process of refunding the order value will begin. Replacement policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store within three days following the date of receipt of the product. The product cannot be replaced after three days. 2. To replace the product, it must be in good condition and the consumer must not have used or benefited from it. The store has the right to inspect the product before replacing to ensure its safety, and the consumer bears the full shipping cost to and from the customer. If the consumer wants to replace the product, in international replacement, the consumer bears all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, compensation will be provided. 3. The consumer is not entitled to replace the product in the following cases: if a defect appears in the product due to poor handling by the consumer.